ZONFLON
Frequently Asked Questions
Orders and support
I purchased on Amazon. Can ZONFLON help me here?
Yes. Include your Amazon order number, product name and a description of the issue when contacting us. You can also message us through your Amazon order page.
Where can I find setup instructions?
Visit our Installation & Setup Guides and select the product that matches your purchase.
How quickly will support reply?
We typically reply within 1–2 business days. More complex product or replacement-part questions may take longer to review.
Foam products
Why does the foam look compressed after opening?
Many foam products are compressed for shipping. Place the product flat at room temperature and allow 24–48 hours for recovery unless your instruction manual states otherwise.
Can I wash the foam?
Do not machine wash or soak a foam core unless the product instructions specifically permit it. Removable outer covers may have separate washing instructions.
Where do I find the correct size or weight guidance?
Check the instruction manual or the product listing used when you purchased the item. Packaging does not always show these specifications.
Covers and care
Does a replacement-cover listing include the foam or bed insert?
A product described as a replacement cover normally includes the cover only. Always check the specific product title, images and “What’s included” section before purchasing.
How should I wash a removable cover?
Follow the care label and the instructions on the relevant product page. Close zippers before washing and allow the cover to dry completely before reinstalling.
Returns and warranty
How do I request a return?
Use the return process for the store where you purchased the product. Amazon orders should normally be managed through Amazon; orders placed directly with us follow the policy shown on this website.
What should I include in a warranty request?
Provide your order number, product name, a description of the issue and clear photos when available. Do not dispose of the item until support confirms the next step.