Shipping Policy

Last updated: September 16, 2026

This Shipping Policy applies to orders placed through the ZONFLON online store. Product availability and delivery options can vary by destination.

Order confirmation

After placing an order, you will receive an order confirmation email containing your order details and shipping address. Please review the country or region, street number, unit number and postal code carefully. If anything is incorrect, contact us as soon as possible at support@beddypets.com. If you do not receive the confirmation email within 24 hours, please check your spam or junk folder.

Shipping availability

Product availability and delivery options vary by item and destination and may change over time. To check whether we can deliver a product to you, select your country or region and review the options at checkout. An item is available for delivery only when it can be purchased for your destination and a shipping method is offered for your address. If no shipping method is available at checkout, we cannot accept that order for delivery to that address at this time.

Order processing

We aim to process orders within 1–15 business days after payment is confirmed. Most in-stock orders are prepared sooner, but larger products, international orders and orders placed during major sales or holiday periods may require additional processing time.

Orders placed on weekends or public holidays begin processing on the next business day. You will receive a shipping confirmation email with tracking information after your order has been dispatched.

Shipping charges and delivery estimates

Available shipping methods, shipping charges and free-shipping thresholds vary by destination, order value and current promotion. The applicable shipping charge and any free-shipping offer will be displayed in the cart or at checkout before payment. Promotional banners may also show the current threshold for your selected country or region.

• Standard shipping: Most supported destinations are estimated to arrive within 7–30 business days after dispatch.
• Expedited shipping: Where offered, delivery is generally estimated within 11–15 business days after dispatch.

Delivery estimates begin after processing and do not include customs clearance time. Delivery may take longer during peak periods, customs inspections, severe weather, carrier disruptions or other circumstances outside our reasonable control. Exceptional circumstances may add approximately five business days.

Tracking your order

When your order ships, we will send a shipping confirmation email with the carrier and tracking number. Tracking information can take up to 24–48 hours to become active after the carrier receives the parcel.

If tracking shows an attempted or unsuccessful delivery, please contact the local carrier first. If you still need help, email support@beddypets.com with your order number.

Changing your shipping address

If the shipping address is incorrect, contact us immediately. We will try to update it before dispatch, but an address cannot be changed after the order has been transferred to the carrier.

Incorrect, incomplete or undeliverable addresses

Orders are shipped to the address entered at checkout. The customer is responsible for providing a complete and accurate address. If a parcel is returned because the address is incorrect, incomplete or cannot be delivered, additional shipping charges may apply before it can be sent again.

Lost packages

If tracking has not updated for an extended period or the parcel appears to be lost in transit, contact us with your order number. We will work with the carrier to investigate. A carrier investigation may be required before a replacement or refund can be considered.

Damaged or incorrect shipments

Please inspect your order promptly after delivery. If the parcel or product arrives damaged, or you received an incorrect item, contact us within 3 business days at support@beddypets.com. Include your order number and clear photographs of the outer packaging, shipping label and affected item so we can assist you.

Customs, duties and taxes

International orders may be subject to import duties, taxes or customs charges imposed by the destination country or region. Unless they are collected at checkout or otherwise stated, these charges are the customer’s responsibility. Customs processing can also affect delivery times.

Questions about shipping

For help with an order, contact ZONFLON Customer Care at support@beddypets.com. Please include your order number whenever possible.